Privacy Policy of Shenzhen Silver Star Intelligent Technology Co., Ltd.
Effective date: November 1, 2020
Update Date: November 1, 2020
Shenzhen Silver Star Intelligent Technology Co., Ltd. and its affiliates (hereinafter collectively referred to as “We”) are committed to protecting your personal privacy. This Privacy Policy (hereinafter referred to as “this Policy”) elaborates on how we handle personal data and protect information privacy during your use of the following services, products and related mobile applications (collectively referred to as “Products”).
• SS Robot Application
In this Policy, “personal data” refers to information that can identify an individual when used alone or in combination with other information. “Smart devices” refers to the non-standard computing devices that are produced or manufactured by hardware manufacturers, equipped with human-machine interfaces and designed to transmit data through wireless networks, including smart robot cleaners and smart home devices. “Application” refers to the mobile application provided by Shenzhen Silver Star Intelligent Technology Co., Ltd. to help end users remotely control smart devices and connect to the supplier’s Internet of Things (IoT) platform.
For the mobile applications of other brands supported by Shenzhen Silver Star Intelligent Technology Co., Ltd., our clients can decide which personal data will be collected through our products. We collect information as required by our clients. The processing of such information is limited to providing the services agreed upon by the clients and us. If you are a user of our client and you do not want the client who uses our services to contact you, please contact the client directly to express your request.
What Personal Data Do We Collect?
In order to provide you with our services, we will ask you to provide the personal data necessary for your enjoying of such services. If you do not provide such personal data, we may not provide you with our products or services.
1. Information you voluntarily provide to us
• Account or personal data: When you register for our account, we may collect your name and contact information, such as your E-mail address, phone number, user name and login proofs. During your interaction with our products, we may further collect information in your account, including the nickname, profile photo, country code, language preference or time zone.
• Feedback: When you use the “feedback” and “suggestion” functions of our products, we will collect information of your E-mail address, mobile phone number and feedback contents in order to deal with your problems and device failures in a timely manner.
2. Information we collect automatically
• Device information: During your interaction with our products, we will automatically collect device information such as the device’s MAC address, IP address, wireless connection information, operating system and version, version number of applications, identifier of push notification, log files and mobile network information.
• Usage data: During your interaction with our website and services, we will automatically collect usage data related to accesses, clicks, downloads, sending/receiving messages and other usage data in relation to your use of our website and services.
• Log information: When you use our application, the system and abnormal logs may be uploaded.
• Location information: When you use our specific products or services, we may collect real-time accurate or inaccurate geographic information on your location.
Information about smart devices:
• Basic information of smart devicesWhen you use smart devices connected to our products or services, we may collect basic information about the smart devices, such as device name, device ID, online status, activation time, firmware version, and upgrade information.
• Information reported by smart devicesFor the different smart devices you choose to connect to our products or services, we may collect information reported by your smart devices. For example, when the robot cleaner reports a fault, we will collect the contour map of the robot cleaner to help you deal with problems such as the reported fault.
Who Do We Share Your Personal Data With?
Shenzhen Silver Star Intelligent Technology Co., Ltd. only shares your personal data in a way that you know. We may share your personal data with the following participants:
• Disclosing your personal data to third-party service providers who provide us with business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, client support services, E-mail sending services and other similar services, to ensure that they can provide services to us.
• Disclosing your personal data to clients that directly or indirectly provide you with smart devices and/or the networks and systems you use to access our website and enjoy our services, and other business partners.
• Disclosing your personal data to affiliates or other third parties in the event of reorganization, consolidation, sale, joint venture, assignment, transfer or other disposal of all or part of our businesses, assets or stocks (including but not limited to any of the above circumstances related to bankruptcy or similar procedures); in this case, you will receive a clear notification on the change of ownership, the incompatibility of new use method of personal data, and the choice of methods to handle your personal data through E-mails and/or our website.
• Disclosing your personal data where we deem it necessary or appropriate:
a) To comply with applicable laws and regulations;
b) To follow legal procedures;
c) To respond to the requirements of public agencies and government authorities, including those outside the country/region where you live;
d) To fulfill the terms and conditions as developed by us;
e) To protect our operations, businesses and systems;
f) To safeguard the rights, privacy, security or property of us and/or users including you; and
g) To seek available remedies or limit the liquidated damages we may be subject to.
• Disclosing your personal data to subsidiaries or affiliates so as to carry out business activities on a regular basis.
• Except the above-mentioned third parties, we will not disclose your personal data to any other third parties without your consent.
Except the above-mentioned third parties, we will not disclose your personal data to any other third parties without your consent.
To facilitate our operations, we may transfer, store and process your personal data in jurisdictions (these countries may have different data protection laws) other than the place of your residence.
Rights Related to Personal Data
We respect your rights and will control your personal data as well. You can exercise any of the following rights:
• Use “Menu - My Settings” or “Menu - Help and Feedback” in our application, or
• Send an E-mail to xuwei@yxrobot.com.
Without paying any fees, you will get our reply within 30 days; if you decide to send us a request via E-mail, please indicate what information you wish to change, whether you wish to delete your personal data from our database, or what restrictions you wish us to abide by when using your personal data (Please note that for the sake of security, we may ask you to verify your identity before further handling your request):
• Request to access the personal data related to you and processed by us;
• Request us to correct inaccurate or incomplete personal data related to you;
• Request us to delete your personal data;
• Request temporary or permanent restrictions on our processing of all or part of your personal data;
• Request us to process your data based on your consent or as per any contract signed with you, and to transfer your personal data to you or a third party when we automatically process your data;
• Choose to oppose or refuse our use of your personal data when we use your personal data with your prior consent or for the sake of our legitimate interests.
Choose to oppose or refuse our use of your personal data when we use your personal data with your prior consent or for the sake of our legitimate interests.
We take commercially reasonable physical, management and technical measures to maintain the integrity and security of your personal data. Shenzhen Silver Star Intelligent Technology Co., Ltd. provides a multiple of security strategies to effectively ensure the data security of users and devices. In terms of access to devices, we provide data security and access authentications and application for authorization; as to data communication, we support the use of security algorithms and transmission encryption protocols as well as commercial-level information encryption transmission based on dynamic keys during communication; with regard to data processing, we adopt strict data filtering and verification and complete data review processes; in respect of data storage, all confidential information of users will be securely encrypted for storage. If you hold that your interaction with us is no longer secure for any reason (for example, you think your Silver Star Smart Account has been at the risk of offense), please do not hesitate to send an E-mail to xuwei@yxrobot.com to inform us.
Data Retention Period
We will process your personal data within the shortest period of time necessary for achieving the purpose stated in this Policy, unless it is required to retain it for a longer period of time as per the requirements of specific laws. The retention period will be determined based on the amount, nature and sensitivity of the personal data. After the retention period expires, we will destroy your personal data. In case that we are unable to destroy your personal data for technical reasons, we will take appropriate measures to prevent further use of your personal data.
Special Agreement on Privacy Rights of Juveniles
We expect parents or guardians to guide juveniles to use our services. If you are under 18 years old or are not yet old enough to be regarded as an adult according to the local laws and regulations, it is recommended that you ask your parents or guardians to read this Policy and use our services or provide us with your consent under the premises of the consent of your parents or guardians. If your guardian does not consent to your use of our services or provision of information to us in accordance with this Policy, please immediately terminate the use of our services and promptly notify us so that we can take corresponding measures. Shenzhen Silver Star Intelligent Technology Co., Ltd. will protect the confidentiality and security of juveniles’ personal information in accordance with relevant national laws and regulations.
Statement on Changes of this Policy
We may update this Policy based on changes in information practices. If we make any major changes, we will notify you via E-mails (sent to the E-mail address specified in your account), or post a notice on the mobile application before the change takes effect. It is advisable for you to browse this page on a regular basis to obtain the latest information on privacy practices.
Contact Us
If you have any questions about our practices or this Policy, please feel free to contact us as follows:
Shenzhen Silver Star Intelligent Technology Co., Ltd.
Mailing address: 17F, Building 2, Silver Star Intelligent Community (Phase I), 1301-72 Guanguang Road, Guanlan Sub-district, Longhua District, Shenzhen, Guangdong, China
E-mail: xuwei@yxrobot.com